Privacy Policy

§ 1 Principle and commitment to data protection

(1) Thank you for your interest in the Encore family of companies. Data protection is of a particularly high priority for KFP Five Star Conference Service GmbH, Audio Visual Services Corporation SARL, KFP B.V., AVC Live Limited, KFP Austria GmbH, KFP Five Star Conference Service Swiss AG, Encore Venue Services LLC, Encore Staging Services LLC, Hawthorn Theatrical Limited and Concise Limited (collectively referred to in this policy as, and doing business under the brand of, “Encore”, or also referred to as “we / us / our / our”) and significantly determines our actions.
(2) Our website and the websites of companies and organizations affiliated with us can generally be used without providing any personal data.
(3) If you would like to make use of special services provided by our company via our website, it may be necessary to process personal data as this is necessary for the provision of the service.
(4) If you would like to make use of audiovisual services of our company or even just submit quotation requests, personal data (including address data, contact data such as surname, first name and title of the contact person, email address, etc.) will generally be collected by ENCORE in the ERP systems provided for this purpose, which are accessible via the global ENCORE network, and processed accordingly.
(5) If the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent.
(6) The processing of personal data, such as your name, address, email address or telephone number, is always carried out in accordance with the EU General Data Protection Regulation and in accordance with the country-specific data protection regulations applicable to Encore.
(7) With this data protection declaration we would like to inform our clients and the public about the type, scope and purpose of the personal data we collect, use and process. We would also like to use this data protection declaration to inform you about your rights.
(8) As the controller, Encore has implemented numerous technical and organizational measures to ensure the most complete protection possible for personal data processed via its website. Nevertheless, internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us in alternative ways, for example by telephone.

§ 2 Definitions

The data protection declaration of Encore is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance. We use the following terms in this data protection declaration:

(1) Processor
Processor is a natural or legal person, authority, institution or other body that processes personal data on behalf of the person responsible.

(2) Affected person
Affected persons are any identified or identifiable natural person whose personal data are processed by the person responsible for processing (hereinafter may also be referred to as “data subject”, or “you / your / your / your / your / yours”).

(3) Cookies
Cookies are text files that are stored and stored on a computer system via an internet browser.

(4) Third party
A third party is a natural or legal person, public authority, agency or body other than the data subject, the person responsible, the processor and the persons who are authorized to process the personal data under the direct responsibility of the person responsible or the processor.

(5) Recipient
Recipient is a natural or legal person, authority, institution or other body to which personal data is disclosed, regardless of whether it is a third party or not. Authorities that may receive personal data as part of a specific investigation under Union law or the law of the member states are not considered recipients.

(6) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of restricting their future processing.

(7) Consent
Consent is any voluntary, informed and unambiguous declaration of intent given by the person concerned for the specific case in the form of a declaration or other unequivocal affirmative action with which the person concerned indicates that they consent to the processing of their personal data is.

(8) Personal data
Personal data is all information that relates to an identified or identifiable natural person (hereinafter may also be referred to as “data subject”, also “you / your / your / your / your / your”). A natural person is regarded as identifiable who, directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier or to one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person can be identified.

(9) Pseudonymization
Pseudonymization is the processing of personal data in a way in which the personal data can no longer be assigned to a specific data subject without the use of additional information, provided that this additional information is stored separately and is subject to technical and organizational measures that guarantee that the personal data cannot be assigned to an identified or identifiable natural person.

(10) Profiling
Profiling is any type of automated processing of personal data that consists of using this personal data to evaluate certain personal aspects that relate to a natural person, in particular aspects relating to work performance, economic situation, health, personal To analyze or predict the preferences, interests, reliability, behavior, whereabouts or relocation of this natural person.

(11) Processing
Processing is any process – with or without the help of automated processes – carried out or any such series of processes in connection with personal data such as the collection, recording, organization, ordering, storage, adaptation or change, reading, querying, the Use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, deletion or destruction.

(12) Person responsible or the body responsible for your personal data
The person responsible or the body responsible for the processing of your personal data is the natural or legal person, public authority, agency or other body that alone or jointly with others decides on the purposes and means of processing personal data. If the purposes and means of this processing are specified by Union law or the law of the member states, the person responsible or the specific criteria for his appointment can be provided for in accordance with Union law or the law of the member states.

§ 3 Company and address of the body responsible for your personal data

The person responsible within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature is, as applicable:

For this website’s content and activities relating to the usage of this website’s content:

KFP Five Star Conference Service GmbH
Solmsstrasse 4
60486 Frankfurt am Main
Germany
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +49 (0) 69 71677 505
E-Mail: content-emea@encoreglobal.com
Commercial Register: Frankfurt am Main, HRB 87178
VAT ID: DE268488555

For data processing in connection with our services and data processing through our Encore-wide ERP systems:

AVC Live Ltd.
1 Union Business Park
Florence Way, Uxbridge
United Kingdom, UB8 2LS
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +44 (0) 1753 567377
E-Mail: content-emea@encoreglobal.com
Commercial Register: Company House UK Nr. 01921674
VAT ID: GB 227 3381 69

Audio Visual Services Corporation Ltd.
1 Union Business Park
Florence Way, Uxbridge
United Kingdom, UB8 2LS
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +44 (0) 1753 567377
E-Mail: content-emea@encoreglobal.com
Commercial Register: Company House UK Nr. 01133706
VAT ID: GB 227 3381 69

Hawthorn Theatrical Ltd.
Unit 2 North End Building
Two Crown Business Park
Station Road Old Dalby
Melton Mowbray Leicester, LE14 3NQ
United Kingdom
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +44(0)175 369 8638
E-Mail: content-emea@encoreglobal.com
Commercial Register: Company House UK Nr. 01602315
VAT ID: GB345774429

Concise Ltd, UK
4th Floor
4 Tabernacle Street
London
United Kingdom, EC2A 4LU
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +44(0)175 369 8638
E-Mail: content-emea@encoreglobal.com
Commercial Register: Company House UK Nr. 03487386
VAT ID: GB646229919

Audio Visual Services Corporation SARL
99-101 Avenue Louis Roche
Lotissement D4-1
92230 Gennevilliers
France
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +44(0)175 369 8638
E-Mail: content-emea@encoreglobal.com
Commercial Register: 448 972 000 RCS Creteil
VAT ID: FR 08 448 972 000

KFP Five Star Conference Service GmbH
Solmsstrasse 4
60486 Frankfurt am Main
Germany
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +49 (0) 69 71677 505
E-Mail: content-emea@encoreglobal.com
Commercial Register: Frankfurt am Main, HRB 87178
VAT ID: DE268488555

KFP Austria GmbH
Franzosengraben 11a/5
A-1030 Vienna
Austria
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +49 (0) 69 71677 505
E-Mail: content-emea@encoreglobal.com
Commercial Register: Vienna 349283t
VAT ID: ATU65881502

KFP Five Star Conference Service Swiss AG
Flughofstrasse 55
CH-8152 Glattbrugg
Switzerland
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +49 (0) 69 71677 505
E-Mail: content-emea@encoreglobal.com
Commercial Register: Canton of Zurich, CHE-114.503.696
VAT ID: N/A

KFP B.V.
Flevolaan 19c
1682JX Weesp
The Netherlands
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Telephone: +49 (0) 69 71677 505
E-Mail: content-emea@encoreglobal.com
Commercial Register: Amsterdam KVK 34169884
VAT ID: NL810543503B02

ENCORE Venue Services LLC
Dubai Investment Park
P.O. Box 74503, Dubai
United Arab Emirates
Managing Director: Lauren Williams
Telephone: +97 152 8953 763
E-Mail: content-emea@encoreglobal.com
Commercial Register: 1147496
VAT ID: 100044977500003

ENCORE Staging Services LLC
Dubai Investment Park
P.O. Box 74503, Dubai
United Arab Emirates
Managing Director: Lauren Williams
Telephone: +97 152 8953 763
E-Mail: content-emea@encoreglobal.com
Commercial Register: 65048
VAT ID: 100044977500003

§ 4. Name and address of our data protection officer

(1) The data protection officer (DPO) of the body responsible for your personal data is:
Company DPO

AVC Live Ltd.
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
1 Union Business Park
Florence Way, Uxbridge
United Kingdom, UB8 2LS
Telephone: +44 (0) 1753 567377
E-Mail: legal-emea@encoreglobal.com

Audio Visual Services Corporation Ltd.
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
1 Union Business Park
Florence Way, Uxbridge
United Kingdom, UB8 2LS
Telephone: +44 (0) 1753 567377
E-Mail: legal-emea@encoreglobal.com

Hawthorn Theatrical Ltd.
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
Unit 2 North End Building
Two Crown Business Park
Station Road Old Dalby
Melton Mowbray Leicester, LE14 3NQ
United Kingdom
Telephone: +44(0)175 369 8638
E-Mail: legal-emea@encoreglobal.com

Concise Ltd, UK
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
4th Floor
4 Tabernacle Street
London
United Kingdom, EC2A 4LU
Telephone: +44(0)175 369 8638
E-Mail: legal-emea@encoreglobal.com

Audio Visual Services Corporation SARL
Managing Director: Stefica Divkovic
Statutory Director: Desmond McEwan
99-101 Avenue Louis Roche
Lotissement D4-1
92230 Gennevilliers
France
Telephone: +44(0)175 369 8638
E-Mail: legal-emea@encoreglobal.com

KFP Five Star Conference Service GmbH
RA Martin Leber LL.M.
Leber & Partner Rechtsanwälte
Falkenring 8
63454 Hanau
Germany
Phone: +49 6181 983 681
E-Mail: datenschutz@leber-partner.com

KFP Austria GmbH
RA Martin Leber LL.M.
Leber & Partner Rechtsanwälte
Falkenring 8
63454 Hanau
Germany
Phone: +49 6181 983 681
E-Mail: datenschutz@leber-partner.com

KFP Five Star Conference Service Swiss AG
RA Martin Leber LL.M.
Leber & Partner Rechtsanwälte
Falkenring 8
63454 Hanau
Germany
Phone: +49 6181 983 681
E-Mail: datenschutz@leber-partner.com

KFP B.V.
RA Martin Leber LL.M.
Leber & Partner Rechtsanwälte
Falkenring 8
63454 Hanau
Germany
Phone: +49 6181 983 681
E-Mail: datenschutz@leber-partner.com

ENCORE Venue Services LLC
Managing Director: Lauren Williams
Dubai Investment Park
P.O. Box 74503, Dubai
United Arab Emirates
Telephone: +97 152 8953 763
E-Mail: legal-emea@encoreglobal.com

ENCORE Staging Services LLC
Managing Director: Lauren Williams
Dubai Investment Park
P.O. Box 74503, Dubai
United Arab Emirates
Telephone: +97 152 8953 763
E-Mail: legal-emea@encoreglobal.com

(2) You can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

(3) You have the right to complain to the competent supervisory authority. Which supervisory authority is responsible depends on which of the above-mentioned companies you wish to take action against. The channels opened by the competent authority for filing the complaint can be found on the website of the respective authority.

§ 5 Scope and purpose of the collection and processing of data

(1) Use of Encore website

a) The Encore website collects a series of general data and information each time the website is accessed by a data subject or an automated system. These general data and information are stored in the server’s log files. The

1. browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrer),
4. the sub-web pages that are accessed via an accessing system on our website,
5. the date and time of access to the website,
6. an internet protocol address (IP address),
7. the Internet service provider of the accessing system and
8. other similar data and information that serve to avert danger in the event of attacks on our information technology systems.

b) When using this data and information, Encore does not draw any conclusions about your person. Rather, this information is needed to

1. correctly deliver the content of our website,
2. to optimize the content of our website and the advertising for it,
3. to ensure the long-term functionality of our information technology systems and the technology of our website and
4. to provide law enforcement authorities with the information necessary for law enforcement in the event of a cyber attack. This anonymously collected data and information is therefore statistically evaluated by Encore on the one hand and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data in the server log files are stored separately from all personal data provided by you, the person concerned.

(2) Use of ENCORE audiovisual and other services

a) When you submit quotation requests to us and/or when you use our services, the following personal data, among others, may generally be collected and processed:

1. Surname, first name of the contact person(s)
2. E-mail address of the contact person(s)
3. Title of the contact person(s)
4. Address data
5. Dates of birth
6. Company affiliation
7. Bank information
8. Information on creditworthiness
9. Consumer interests related to our products and services
10. Other data that you provide to us as a customer for the fulfilment of your order

b) This information is needed to

1. prepare quotations to you,
2. process your orders and deliver them in accordance with the contract,
3. be able to carry out invoicing,
4. carry out quotation-related and/or order related communication with you,
5. keep you informed of new products, services and promotions,
6. obtain feedback from you in order to improve our products and services for you.

c) Your personal data will be forwarded to the following third parties:

Before commissioning further subcontractors, Encore obtains the consent of the customer, which may not be refused without important data protection reasons.

If Encore places orders with subcontractors, it is Encore’s responsibility to transfer its data protection obligations to the subcontractor.

§ 6 Use of cookies

(1) The Internet pages of Encore use cookies.
(2) Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a string of characters through which websites and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the websites and servers you visit to distinguish your individual browser from other Internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.
(3) By using cookies, the Encore can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
(4) A cookie can be used to optimize the information and offers on our website in the interests of the user. As already mentioned, cookies enable us to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, users of a website that uses cookies do not have to re-enter their access data each time they visit the website, because this is done by the website and the cookie stored on the user’s computer system. Another example is the cookie of a shopping cart in the online shop. The online shop uses a cookie to remember the items that a customer has placed in the virtual shopping cart.(5) You can prevent the setting of cookies by our website at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common internet browsers. However, if you deactivate the setting of cookies in the internet browser used, not all functions of our website may be fully usable.

§ 7 Does ENCORE share personal information?

Information about our customers is an important part of our business. However, it is not part of our business to sell our customers’ personal information. We share customers’ personal information only to the extent described below and only with companies in the ENCORE group or service providers that are either subject to this Privacy Policy or implement measures that provide at least as much protection as those described in this Privacy Policy:

• Third Party Transactions: We only use your data to fulfil our contractual services (legitimate interest) or to analyse our services or improve our services based on information you voluntarily provide to our service providers to analyse the market or assess/improve our services.
• Third party service providers: We engage other companies and individuals to perform tasks for us. Examples include, but are not limited to, fulfilling orders for products and services, delivering packages, sending letters or emails, maintaining our customer lists, analysing our databases, assisting with promotional activities, providing search results and links (including paid offers and links), processing payments (credit card, direct debit and purchase on account), submitting content, assessing and managing credit risk, and creating and analysing customer surveys. In particular, ensuring high-quality services is the focus of our efforts. To ensure this high-quality standard, we work with market research companies to regularly receive event-related evaluations of our service as well as to obtain a market overview of competitors and customers on a representative scale. These third-party service providers have access to personal information that is required to fulfil their tasks. However, they are not allowed to use it for other purposes. Furthermore, they are obliged to treat the information in accordance with this privacy policy and the relevant data protection laws.
• Transfer of Business Shares: As we continue to develop our business, we may sell or buy other businesses or services. In such transactions, customer information is usually transferred along with the portion of the business being transferred. However, this information will continue to be subject to the pre-existing privacy notices (except, of course, where the customer expressly consents to other terms). In the unlikely event that all or substantially all of ENCORE Group is sold, personal information will be transferred to the buyer.
• Protection of ENCORE and Third Parties: We disclose customer accounts and personal information about customers when we are required to do so by law or when such disclosure is necessary to enforce our Terms and Conditions or other agreements or to protect the rights of ENCORE, as well as the rights of our customers and third parties. This includes sharing data with companies to prevent and minimise abuse and credit card fraud.

In all other cases, we will inform you when personal information is to be shared with third parties. This will give you the opportunity to decide that your information should not be shared with the third party.

Data transfers to countries outside the European Economic Area: When sharing personal information with third parties in countries outside the European Economic Area (EEA), we will always ensure that the transfer of information is in accordance with this Privacy Policy and applicable data protection laws. We rely on the European Commission’s adequacy decisions or use standard contractual clauses published by the European Commission (you can request a copy of these contracts from our legal department, e.g. via email to legal-emea@encoreglobal.com

§ 8 How secure is information about me?

We consider your security and privacy when developing our systems.

• To protect the security of your personal information in transit, we use encryption protocols and software.
• When dealing with credit cards, we follow the Payment Card Industry Data Security Standard (PCI DSS).
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of our customers’ personal information. These security measures include, where appropriate, asking you to verify your identity before we disclose any personal information to you.

§ 9 How long do we store your personal information?

We store your personal information to enable you to use our Services on an ongoing basis. We will retain your information for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law, for example for tax and accounting purposes. We will notify you of other retention periods. For example, we retain your order summaries for verification purposes (and to be able to repeat orders if you wish) and so that we can improve the relevance of the products and content we offer.

§ 10 EU-US and Switzerland-US Privacy Shield.

We no longer rely on the Privacy Shield but continue to abide by the commitments below that we made when we became Privacy Shield certified.

ENCORE Group LP and certain of its controlled U.S. subsidiaries (collectively, “ENCORE” or “we”) participate in the EU-US and Switzerland-US Privacy Shield (“EU-US Privacy Shield”) programs for the collection, use, and retention of personal information from member states of the European Union, the United Kingdom, and Switzerland.

If you would like to inquire or complain about our handling of your information under the Privacy Shield or about our privacy practices otherwise, please email us at legal-emea@encoreglobal.com. We will respond to your enquiry promptly.

As set forth herein, we sometimes disclose personal information to third parties in order for them to perform functions for us If we disclose personal information received under the Privacy Shield to a third party, the third party’s access, use and disclosure of the personal information must be in compliance with our obligations under the Privacy Shield, and we will be liable under the Privacy Shield for the third party’s non-compliance unless we are not responsible for the event giving rise to the harm.

§ 11 EU General Data Protection Regulation (legal basis)

The EU GDPR requires a legal basis for our processing of personal information. Our legal basis depends on the purpose of the data processing. We rely on:

• Performance of a contract when we provide you with a product or service, or communicate with you in relation to it This includes processing your personal information to accept and process orders, deliver products and services and process payments.
• Our legitimate business interests and the interests of our customers when we improve services, detect and prevent fraud or abuse, to protect the safety of our customers, our own security and that of third parties.
• Your consent when we ask for your consent to process your personal information for a specific purpose disclosed to you. If you consent to the processing of your personal information for a particular purpose, you may freely withdraw your consent at any time and we will stop processing your information for that purpose.
• Legal obligations where we process your personal information to comply with a legal obligation.
• These and other legal bases depending on the purposes for which we use personal information.

§ 12 Registration on our website

(1) You have the option of registering on our website by providing personal data. The personal data that you transmit to us, the body responsible for processing, results from the respective input mask that is used for registration. The personal data you enter will be collected and stored exclusively for internal use by the person responsible for processing and for their own purposes. We can arrange for the transfer to be made to one or more contract processors, for example a parcel service provider, who also uses the personal data exclusively for internal use attributable to the person responsible for processing.
(2) By registering on our website, the IP address of your computer assigned by the Internet Service Provider (ISP), the date and time of registration are also saved. This data is stored against the background that this is the only way to prevent misuse of our services and, if necessary, to enable criminal offenses to be investigated. In this respect, the storage of this data is necessary to protect the person responsible for processing. This data is generally not passed on to third parties unless there is a legal obligation to pass it on or it is used for criminal prosecution.
(3) our registration by voluntarily providing personal data enables us to offer you content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to change the personal data provided during registration at any time or to have them completely deleted from the database of the person responsible for processing.
(4) On request, we will provide you with information at any time about which personal data we have stored about you. Furthermore, we will correct or delete your personal data stored by us upon request or notification, provided that there are no statutory retention requirements. All of our employees are available to you as contact persons in this context.

§ 13 Use of the contact form on the homepage

(1) The website of Encore contains information that enables quick electronic contact to our company and direct communication with us, which is also a general address for the so-called electronic mail (e-mail address) includes.
(2) If you contact us by email or via a contact form, the personal data you have transmitted will be automatically saved. Such personal data transmitted to us by you on a voluntary basis will be stored for the purpose of processing or contacting you. This personal data is not passed on to third parties.

§ 14 Data protection in applications and in the application process

(1) The person responsible for processing collects and processes the personal data of applicants for the purpose of handling the application process.
(2) The processing can also be done electronically. This is particularly the case if an applicant submits the relevant application documents electronically, for example by e-mail or via a web form on the website, to the person responsible for processing.
(3) If we conclude an employment contract with an applicant, the data transmitted will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions.
(4) In the event that we do not conclude an employment contract with the applicant, the application documents will be automatically deleted six months after notification of the rejection decision, provided that deletion does not conflict with any other legitimate interests of the person responsible for processing. Another legitimate interest in this sense is, for example, a burden of proof in proceedings under the  General Equal Treatment Act.

§ 15 Subscription to our newsletter

(1) On the Encore website, users are given the opportunity to subscribe to our company’s newsletter. The input mask used for this purpose determines which personal data is transmitted to the person responsible for processing when ordering the newsletter.
(2) Encore informs its customers and business partners at regular intervals by means of a newsletter about the company’s offers. You can only receive our company’s newsletter if (1) you have a valid email address and (2) you have registered to receive the newsletter. For legal reasons, a confirmation email will be sent to the email address you entered for the newsletter for the first time using the double opt-in procedure. This confirmation email is used to check whether the owner of the email address, as the person concerned, has authorized receipt of the newsletter.
(3) When you register for the newsletter, we also save the IP address assigned by the Internet service provider (ISP) of the computer system you used at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of the e-mail address of a data subject at a later point in time and therefore serves our legal protection.
(4) The personal data collected when registering for the newsletter will only be used to send our newsletter. Furthermore, subscribers to the newsletter could be informed by email if this is necessary for the operation of the newsletter service or a relevant registration, as this could be the case in the case of changes to the newsletter offer or changes in the technical conditions. The personal data collected as part of the newsletter service will not be passed on to third parties. You can cancel your subscription to our newsletter at any time. The consent to the storage of personal data that you have given us for sending the newsletter can be revoked at any time. There is a corresponding link in every newsletter for the purpose of withdrawing consent. You also have the option of unsubscribing from the newsletter dispatch directly on our website at any time or of informing us of this in another way.

§ 16 Newsletter tracking

(1) The newsletters from Encore contain so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in e-mails that are sent in HTML format to enable log file recording and log file analysis. This enables a statistical evaluation of the success or failure of online marketing campaigns to be carried out. Using the embedded tracking pixel, Encore can recognize whether and when an email was opened by you and which links in the email you called up.
(2) Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by us in order to optimize the dispatch of the newsletter and to better adapt the content of future newsletters to your interests. These personal data will not be passed on to third parties. You are entitled at any time to revoke the separate declaration of consent given via the double opt-in procedure. After you withdraw your consent, we will delete this personal data. The Encore automatically interprets a withdrawal from the receipt of the newsletter as a revocation.

§ 17 Your rights (as “data subject”)

(1) Right to confirmation

You have the right granted by the European legislator of directives and regulations to request confirmation from us as to whether we are processing the personal data concerned. If you would like to make use of this right of confirmation, you can contact an employee of our company at any time.

(2) Right to information

You have the right granted by the European directive and regulation giver to receive free information from us about the personal data stored about you and a copy of this information. Furthermore, the European directives and regulations grant you access to the following information:

1. the processing purposes
2. the categories of personal data that are processed
3. the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or international organizations
4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
5. the existence of a right to correction or deletion of the personal data concerning you or to restriction of processing by the person responsible or a right to object to this processing
6. the existence of a right of appeal to a supervisory authority
7. if the personal data are not collected from the data subject: All available information on the origin of the data 
8. the existence of automated decision-making including profiling in accordance with Article 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

Furthermore, you – as the person concerned – have a right to information about whether personal data has been transmitted to a third country or to an international organization. If this is the case, you also have the right to receive information about the appropriate guarantees in connection with the transmission.
If you would like to make use of this right to information, you can contact an employee of our company at any time.

(3) Right to rectification

You have the right granted by the European directive and regulation giver to request the immediate correction of all incorrect personal data concerning you. Furthermore, you have the right, taking into account the purposes of the processing, to request the completion of incomplete personal data – also by means of a supplementary declaration. If you would like to exercise this right to correction, you can contact an employee of our company at any time.

(4) Right to deletion (right to be forgotten)

You have the right granted by the European directive and regulation giver to demand that we delete the personal data concerning you immediately if one of the following reasons applies and if the processing is not necessary:

1. The personal data were collected or otherwise processed for purposes for which they are no longer necessary.
2. You revoke your consent on which the processing was based in accordance with Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR, and there is no other legal basis for the processing.
3. You object to the processing in accordance with Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Art. 21 Para. 2 GDPR.
4. The personal data was processed unlawfully.
5. The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the person responsible is subject.
6. The personal data was collected in relation to the information society services offered in accordance with Art. 8 Para. 1 GDPR.

If one of the above-mentioned reasons applies and you would like to have personal data stored at Encore deleted, you can contact an employee of our company at any time. Employees of Encore will then arrange for the deletion request to be fulfilled immediately.
If the personal data has been made public by Encore and our company, as the person responsible, is obliged to delete the personal data in accordance with Art. 17 Paragraph 1 GDPR, Encore takes into account the available technology and Measures appropriate to the implementation costs, including technical measures, to inform other data processors who process the published personal data that you have requested the deletion of all links to this personal data or copies from these other data processors Have requested replications of this personal data, insofar as the processing is not necessary. Employees of Encore will arrange the necessary in individual cases.

(5) Right to restriction of processing

You have the right granted by the European legislator of directives and regulations to request that we restrict processing if one of the following conditions is met:

1. You dispute the correctness of the personal data for a period that enables us to check the correctness of the personal data.
2. The processing is unlawful, you refuse to delete the personal data and instead request that the use of the personal data be restricted.
3. We no longer need the personal data for processing purposes, but you need them to assert, exercise or defend legal claims.
4. You have an objection to the processing acc. Art. 21 para. 1 GDPR and it has not yet been determined whether our legitimate reasons outweigh yours.

If one of the above conditions is met and you would like to request the restriction of personal data stored at Encore, you can contact an employee of our company at any time. Employees of Encore will arrange the restriction of the processing.

(6) Right to data portability

You have the right granted by the European directives and regulations to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. You also have the right to transfer this data to another person responsible without hindrance from the person responsible to whom the personal data was provided, provided that the processing is based on the consent in accordance with Art. 6 Paragraph 1 Letter a GDPR or Art. 9 Paragraph 2 Letter a GDPR or on a contract pursuant to Art. 6 Paragraph 1 Letter b GDPR and the processing is carried out using automated procedures, unless the processing is necessary for the performance of a task that is in the public interest or in the exercise of official authority.

Furthermore, when exercising your right to data portability in accordance with Art. 20 (1) GDPR, you have the right to have the personal data transmitted directly from one person in charge to another person in charge, insofar as this is technically feasible and insofar as this does not give rise to the rights and freedoms of other people are impaired.
To assert the right to data portability, you can contact an employee of our company at any time.

(7) Right to object

You have the right, granted by the European directives and regulations, to object at any time to the processing of personal data relating to you, which is based on Article 6 (1) (e) or (f) GDPR, for reasons that arise from your particular situation . This also applies to profiling based on these provisions.
Encore will no longer process the personal data in the event of an objection, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or Defense of legal claims.
If Encore processes personal data in order to operate direct mail, you have the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling insofar as it is related to such direct advertising. If you object to the processing for direct marketing purposes to the Encore, Encore will no longer process the personal data for these purposes.
In addition, you have the right, for reasons that arise from your particular situation, to object to the processing of personal data relating to you that is carried out by Encore for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 DSGVO to object, unless such processing is necessary to fulfill a task in the public interest.
To exercise the right to object, you can contact any employee of our company directly. You are also free, in connection with the use of information society services, regardless of Directive 2002/58 / EC, to exercise your right of objection by means of automated procedures in which technical specifications are used.

(8) Automated decisions in individual cases including profiling

You have the right granted by the European directive and regulation giver not to be subject to a decision based solely on automated processing – including profiling – which has legal effect on you or significantly affects you in a similar way, provided that the decision

1. is not necessary for the conclusion or performance of a contract between you and us, or
2. is permissible on the basis of Union or Member State legislation to which we are subject and this legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
3. takes place with your express consent.

Is the decision

1. necessary for the conclusion or performance of a contract between you and us or
2. if it is done with your express consent, Encore will take appropriate measures to safeguard your rights and freedoms and your legitimate interests, including at least the right to obtain intervention by a person on the part of the person responsible, to express your own point of view and heard on contesting the decision.

If you would like to assert your rights with regard to automated decisions, you can contact an employee of our company at any time.

(9) Right to withdraw consent under data protection law

You have the right granted by the European directives and regulations to revoke your consent to the processing of personal data at any time. If you would like to assert your right to withdraw consent, you can contact an employee of our company at any time.

§ 18 Routine deletion and blocking of personal data

(1) Encore processes and saves your personal data only for the period necessary to achieve the storage purpose or if this is specified by the European directives and regulations or another legislator in laws or regulations that Encore is subject to.

(2) If the storage purpose no longer applies or if a storage period prescribed by the European directives and ordinances or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

§ 19 Data protection provisions on the application and use of Facebook

We have integrated components from Facebook on our website. Facebook is a social network.
A social network is a social meeting place operated on the Internet, an online community that usually enables users to communicate with one another and to interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enables the Internet community to provide personal or company-related information. Among other things, Facebook enables users of the social network to create private profiles, upload photos and network via friend requests.
The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If you as the data subject live outside the USA or Canada, the person responsible for processing personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.
Each time one of the individual pages of this website is accessed, which is operated by Encore and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser is automatically switched to the information technology system of the person concerned by the respective person Facebook component causes a representation of the corresponding Facebook component to be downloaded from Facebook. A complete overview of all Facebook plug-ins can be called up at https://developers.facebook.com/docs/plugins/. As part of this technical process, Facebook receives information about which specific subpage of our website you are visiting.
If you are logged into Facebook at the same time, Facebook recognizes which specific sub-page of our website you are visiting every time you visit our website and for the entire duration of your stay on our website. This information is collected by the Facebook component and assigned to your respective Facebook account by Facebook. If you press one of the Facebook buttons integrated on our website, for example the “Like” button, or leave a comment, Facebook will assign this information to your personal Facebook user account and save this personal data.
Facebook always receives information via the Facebook component that you have visited our website if you are logged into Facebook at the same time as you access our website; this takes place regardless of whether you click on the Facebook component or not. If you do not want this information to be transmitted to Facebook, you can prevent the transmission by logging out of your Facebook account before visiting our website.
The data protection guideline published by Facebook, which is available at https://de-de.facebook.com/about/privacy/ , provides information on the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect your privacy. Various applications are also available that make it possible to suppress data transmission to Facebook. You can use such applications to suppress data transmission to Facebook.

§ 20 Data protection provisions on the application and use of Google Analytics (with anonymization function)

We have integrated the Google Analytics component (with anonymization function) on our website. Google Analytics is a web analysis service. Web analysis is the gathering, collection and evaluation of data on the behavior of visitors to websites. A web analysis service collects, among other things, data on the website from which you came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.
The operating company of the Google Analytics component is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
We use the addition “_gat.anonymizeIp” for web analysis via Google Analytics. With this addition, the IP address of your Internet connection is shortened and anonymized by Google if our Internet pages are accessed from a member state of the European Union or from another state party to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Google uses the data and information obtained, among other things, to evaluate the use of our website, to compile online reports for us that show the activities on our website, and to provide other services related to the use of our website.
Google Analytics places a cookie on your information technology system. We have explained what cookies are above. By setting the cookie, Google is enabled to analyze the use of our website. Every time one of the individual pages of this website is accessed, which is operated by us and on which a Google Analytics component has been integrated, the Internet browser on your information technology system is automatically prompted by the respective Google Analytics component to transfer data for the purpose of online Submit analysis to Google. As part of this technical process, Google gains knowledge of personal data, such as your IP address, which Google uses, among other things, to trace the origin of visitors and clicks and subsequently to enable commission accounting.
The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of your visits to our website. Each time you visit our website, this personal data, including the IP address of the Internet connection you are using, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass this personal data collected through the technical process on to third parties.
You can prevent the setting of cookies by our website, as already shown above, at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the internet browser used would also prevent Google from setting a cookie on your information technology system. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.
You also have the option of objecting to the collection of the data generated by Google Analytics relating to the use of this website and the processing of this data by Google and to prevent this. To do this, you need a browser add-on under the link https://tools.google.com/dlpage/gaoptout download and install. This browser add-on informs Google Analytics via JavaScript that no data or information on website visits may be transmitted to Google Analytics. The installation of the browser add-on will be considered an objection by Google. If your information technology system is deleted, formatted or reinstalled at a later point in time, you must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by you or another person who is attributable to your area of control, you have the option of reinstalling or reactivating the browser add-on.
Further information and the applicable data protection provisions of Google can be found at https://policies.google.com/privacy?hl=en-GB and at https://marketingplatform.google.com/intl/en_uk/about/analytics/. Google Analytics is explained in more detail under this link https://marketingplatform.google.com/intl/en_uk/about/.

§ 21 Data protection provisions on the application and use of Instagram

We have integrated components of the Instagram service on our website. Instagram is a service that qualifies as an audiovisual platform and enables users to share photos and videos and also to disseminate such data in other social networks.
The operating company for Instagram services is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA.
Each time one of the individual pages of this website is accessed, which is operated by the person responsible for processing and on which an Instagram component (Instagram button) has been integrated, the Internet browser on the information technology system of the person concerned is automatically replaced by the respective Instagram component causes a representation of the corresponding component to be downloaded from Instagram. As part of this technical process, Instagram receives information about which specific subpage of our website you are visiting.
If you are logged into Instagram at the same time, Instagram recognizes which specific subpage you are visiting every time you visit our website and for the entire duration of your stay on our website. This information is collected by the Instagram component and assigned to your respective Instagram account by Instagram. If you press one of the Instagram buttons integrated on our website, the data and information transferred with it will be assigned to your personal Instagram user account and saved and processed by Instagram.
Instagram always receives information via the Instagram component that you have visited our website if you are logged into Instagram at the same time as you access our website; this takes place regardless of whether you click on the Instagram component or not. If you do not want this information to be transmitted to Instagram, you can prevent it from being transmitted by logging out of your Instagram account before visiting our website.
Further information and the applicable data protection provisions of Instagram can be found at https://help.instagram.com/155833707900388?locale=en_GB and https://privacycenter.instagram.com/policy/.

§ 22 Data protection provisions on the application and use of LinkedIn

We have integrated components from LinkedIn Corporation on our website. LinkedIn is an Internet-based social network that enables users to connect with existing business contacts and make new business contacts. Over 400 million registered people use LinkedIn in more than 200 countries. This makes LinkedIn currently the largest platform for business contacts and one of the most visited websites in the world.
LinkedIn is operated by the LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, USA. LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible for data protection matters outside the USA.
Each time you visit our website, which is equipped with a LinkedIn component (LinkedIn plug-in), this component causes the browser you are using to download a corresponding representation of the LinkedIn component. Further information on the LinkedIn plug-ins can be found at https://developer.linkedin.com/plugins. As part of this technical process, LinkedIn gains knowledge of which specific subpage of our website you are visiting.
If you are logged in to LinkedIn at the same time, LinkedIn recognizes which specific subpage of our website you are visiting each time you visit our website and for the entire duration of your stay on our website. This information is collected by the LinkedIn component and assigned to your respective LinkedIn account by LinkedIn. If you press a LinkedIn button integrated on our website, LinkedIn will assign this information to your personal LinkedIn user account and save this personal data.
LinkedIn always receives information via the LinkedIn component that you have visited our website if you are logged into LinkedIn at the same time as you access our website; this takes place regardless of whether you click on the LinkedIn component or not. If you do not want this information to be transmitted to LinkedIn, you can prevent the transmission by logging out of your LinkedIn account before calling up our website.
At https://www.linkedin.com/psettings/guest-controls, LinkedIn offers the option of unsubscribing from email messages, SMS messages and targeted advertisements, as well as managing advertisement settings. LinkedIn also uses partners such as Quantcast, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua and Lotame, who can set cookies.
Such cookies can be rejected at https://www.linkedin.com/legal/cookie-policy. The applicable data protection regulations of LinkedIn are available at https://www.linkedin.com/legal/privacy-policy. The LinkedIn cookie policy is available at https://www.linkedin.com/legal/cookie-policy.

§ 23 Data protection provisions for the application and use of SlideShare

We have integrated SlideShare components on our website. As a file hosting service, LinkedIn SlideShare enables the exchange and archiving of presentations and other documents such as PDF files, videos and webinars. The filehosting service allows users to upload media content in all common formats, whereby the documents can either be made publicly accessible or marked private.
SlideShare is operated by LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, USA. LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible for data protection matters outside the USA.
LinkedIn SlideShare provides so-called embed codes for the media content stored there (presentations, PDF files, videos, photos, etc.). Embed codes are program codes that are embedded in websites with the aim of displaying external content on one’s own website. Embed codes make it possible to reproduce content on your own website without storing it on your own server and thereby possibly violating the right of reproduction of the respective author of the content. Another advantage of using an embed code is that the respective operator of a website does not use their own storage space and this relieves the burden on their own server. An embed code can be integrated at any point on another website, so that external content can also be inserted within your own text. The purpose of using LinkedIn SlideShare is to relieve our server and avoid copyright infringements while using third-party content.
Every time you visit our website, which is equipped with a SlideShare component (embed code), this component causes the browser you are using to download the corresponding embedded data from SlideShare. As part of this technical process, LinkedIn gains knowledge of which specific subpage of our website you are visiting.
If you are logged into SlideShare at the same time, SlideShare recognizes which specific subpage you are visiting every time you visit our website and for the entire duration of your stay on our website. This information is collected by SlideShare and assigned to your respective SlideShare account by LinkedIn.
LinkedIn always receives information via the SlideShare component that you have visited our website if you are logged into SlideShare at the same time as you access our website; this takes place regardless of whether you click on the integrated media data or not. If you do not want this information to be transmitted to LinkedIn, you can prevent the transmission by logging out of your SlideShare account before calling up our website.
LinkedIn also uses partners such as Quantcast, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua and Lotame, who can set cookies. Such cookies can be rejected at https://www.linkedin.com/legal/cookie-policy . The applicable data protection regulations of LinkedIn are available at https://www.linkedin.com/legal/privacy-policy .

§ 24 Data protection provisions on the application and use of Twitter

We have integrated components from Twitter on our website. Twitter is a multilingual, publicly accessible microblogging service on which users can publish and distribute so-called tweets, i.e. short messages that are limited to 140 characters. These short messages are available to everyone, including people who are not logged on to Twitter. The tweets are also displayed to the so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Furthermore, Twitter enables a broad audience to be addressed via hashtags, links or retweets.
Twitter’s operating company is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Each time one of the individual pages of this website that is operated by us is accessed and on which a Twitter component (Twitter button) has been integrated, the Internet browser on your information technology system is automatically prompted by the respective Twitter component to display the corresponding Twitter – Download component from Twitter. Further information on the Twitter buttons is available at https://business.twitter.com/en/help/campaign-setup/conversation-buttons.html retrievable. As part of this technical process, Twitter receives information about which specific subpage of our website you are visiting. The purpose of integrating the Twitter component is to enable our users to redistribute the content of this website, to make this website known in the digital world and to increase our visitor numbers.
If you are logged into Twitter at the same time, Twitter recognizes which specific sub-page of our website you are visiting each time you visit our website and for the entire duration of your stay on our website. This information is collected by the Twitter component and assigned to your respective Twitter account by Twitter. If you press one of the Twitter buttons integrated on our website, the data and information transmitted with it will be assigned to your personal Twitter user account and stored and processed by Twitter.
Twitter always receives information via the Twitter component that you have visited our website if you are logged into Twitter at the same time as you access our website; this takes place regardless of whether you click on the Twitter component or not. If you do not want this information to be transmitted to Twitter, you can prevent the transmission by logging out of your Twitter account before visiting our website.
The applicable data protection provisions of Twitter can be found at https://twitter.com/en/privacy.

§ 25 Data protection provisions on the application and use of Xing

We have integrated components from Xing on our website. Xing is an internet-based social network that enables users to connect to existing business contacts and to establish new business contacts. The individual users can create a personal profile of themselves on Xing. For example, companies can create company profiles or publish job offers on Xing.
Xing is operated by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.
Each time one of the individual pages of this website is accessed, which is operated by us and on which a Xing component (Xing plug-in) has been integrated, the Internet browser on your information technology system is automatically prompted by the respective Xing component to display the download the corresponding Xing component from Xing. Further information on the Xing plug-ins can be found at https://dev.xing.com/plugins. As part of this technical process, Xing receives knowledge of which specific subpage of our website you are visiting.
If you are logged in to Xing at the same time, Xing recognizes which specific subpage of our website you are visiting each time you visit our website and for the entire duration of your stay on our website. This information is collected by the Xing component and assigned to your respective Xing account by Xing. If you press one of the Xing buttons integrated on our website, for example the “Share” button, Xing assigns this information to your personal Xing user account and saves this personal data.
Xing always receives information via the Xing component that you have visited our website if you are logged in to Xing at the same time as you access our website; this takes place regardless of whether you click on the Xing component or not. If you do not want this information to be transmitted to Xing, you can prevent the transmission by logging out of your Xing account before visiting our website.
The data protection regulations published by Xing, which can be accessed at https://privacy.xing.com/en/your-privacy, provide information about the collection, processing and use of personal data by Xing. Xing has also published data protection information for the XING share button at https://dev.xing.com/plugins/share_button/privacy_policy.

§ 26 Data protection provisions on the application and use of YouTube

We have integrated components from YouTube on our website. YouTube is an Internet video portal that enables video publishers to post video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all types of videos, which is why complete film and TV programs, but also music videos, trailers or videos made by users themselves can be accessed via the Internet portal.
YouTube is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
Every time one of the individual pages of this website is accessed, which is operated by us and on which a YouTube component (YouTube video) has been integrated, the Internet browser on your information technology system is automatically prompted by the respective YouTube component to display the corresponding YouTube -Download component from YouTube. Further information on YouTube can be found at https://www.youtube.com/yt/about/de/. As part of this technical process, YouTube and Google gain knowledge of which specific subpage of our website you are visiting.

If you are logged in to YouTube at the same time, YouTube recognizes which specific subpage of our website you are visiting by calling up a subpage that contains a YouTube video. This information is collected by YouTube and Google and assigned to your respective YouTube account.
YouTube and Google always receive information via the YouTube component that you have visited our website if you are logged into YouTube at the same time as you access our website; this happens regardless of whether you click on a YouTube video or not. If you do not want this information to be transmitted to YouTube and Google, you can prevent the transmission by logging out of your YouTube account before visiting our website.
The data protection regulations published by YouTube, which are available at https://policies.google.com/privacy?hl=en, provide information about the collection, processing and use of personal data by YouTube and Google.

§ 27 Data protection provisions on the application and use of DoubleClick

We have integrated components from DoubleClick by Google on our website. DoubleClick is a brand of Google, under which mainly special online marketing solutions are marketed to advertising agencies and publishers.
DoubleClick by Google is operated by Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
DoubleClick by Google transfers data to the DoubleClick server with every impression as well as with clicks or other activities. Each of these data transfers triggers a cookie request to your browser. If the browser accepts this request, DoubleClick places a cookie on your information technology system. We have already explained what cookies are above. The purpose of the cookie is to optimize and display advertising. The cookie is used, among other things, to place and display user-relevant advertising and to create reports on advertising campaigns or to improve them. The cookie also serves to prevent the same advertisement from being shown multiple times.
DoubleClick uses a cookie ID, which is necessary to carry out the technical process. The cookie ID is required, for example, to display an advertisement in a browser. DoubleClick can also use the cookie ID to record which advertisements have already been shown in a browser in order to avoid duplication. The cookie ID also enables DoubleClick to record conversions. Conversions are recorded, for example, if a user has previously been shown a DoubleClick advertisement and then makes a purchase on the advertiser’s website with the same internet browser.
A DoubleClick cookie does not contain any personal data. A DoubleClick cookie can, however, contain additional campaign IDs. A campaign identifier is used to identify the campaigns with which the user has already been in contact.
Each time one of the individual pages of this website is accessed, which is operated by the person responsible for processing and on which a DoubleClick component has been integrated, the Internet browser on your information technology system is automatically prompted by the respective DoubleClick component to transfer data for the purpose of online Submit advertising and billing of commissions to Google. As part of this technical process, Google gains knowledge of data that Google also uses to create commission statements. Among other things, Google can understand that you have clicked on certain links on our website.
You can prevent the setting of cookies by our website, as already shown above, at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Such a setting in the internet browser used would also prevent Google from placing a cookie on your information technology system. In addition, cookies already set by Google can be deleted at any time via an Internet browser or other software programs.
Further information and the applicable data protection provisions of DoubleClick by Google can be found at at  https://policies.google.com/?hl=en/ .

§ 28 Legal basis for processing

Art. 6 I lit. a GDPR serves our company as the legal basis for processing operations in which we obtain consent for a specific processing purpose. If the processing of personal data is necessary to fulfill a contract to which you are a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of other services or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to processing operations that are required to carry out pre-contractual measures, for example in the case of inquiries about our products or services. If our company is subject to a legal obligation which requires the processing of personal data, such as for the fulfillment of tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, it may be necessary to process personal data in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor to our company were injured and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis, if processing is necessary to safeguard a legitimate interest of our company or a third party, provided that your interests, fundamental rights and freedoms do not prevail. We are particularly permitted to carry out such processing operations because they have been specifically mentioned by the European legislator. In this respect, he took the view that a legitimate interest could be assumed if the person concerned is a customer of the person responsible (recital 47 sentence 2 GDPR).

§ 29 Legitimate interests in processing that are being pursued by us or a third party

If the processing of personal data is based on Article 6 I lit. f GDPR is our legitimate interest in conducting our business for the benefit of all our employees and our shareholders.

§ 30 Duration for which the personal data are stored

The criterion for the duration of the storage of personal data is the respective statutory retention period if not agreed in writing otherwise. After the deadline has expired, the relevant data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation.

§ 31 Statutory or contractual provisions for the provision of personal data; Necessity for the conclusion of the contract; Your obligation to provide personal information; possible consequences of non-provision

We would like to point out that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). In order to conclude a contract, it may sometimes be necessary for you to provide us with personal data that we subsequently have to process. For example, you are obliged to provide us with personal data when our company concludes a contract with you. Failure to provide personal data would mean that the contract could not be concluded with you. Before you provide personal data, you can contact us or our data protection officer.

§ 32 Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

§ 33 Contacts, Notices & Changes

If you have any questions about data protection at ENCORE or wish to contact one of the data protection officers named above, please provide us with as accurate a description of your concern as possible and we will try to resolve your issue for you. In addition, you can contact the data protection officer of the data protection controllers named above using the contact details above.

Our business is constantly changing and so is this privacy policy. We recommend that you visit our website regularly and take note of any changes. Unless otherwise stated, the use of all information we have about you and your customer accounts is subject to this Privacy Policy. We stand by the promises we make to you and assure you that we will only ever make material changes to our Privacy Policy that result in weaker protection of customer information we have already received with the consent of the customers affected.

§ 34 Customer surveys

In connection with the provision of our services, we conduct customer surveys for quality assurance purposes and collect personal data in this context. We hereby inform participants in the customer survey what happens to their personal data and for what purposes it is processed based on Article 13 and 14 of DS-GVO.

The purpose of processing personal data as part of the customer survey is to gather feedback and customer opinions on the quality of our services. The aim of the survey is to better align our services with the expectations of our customers and to perform in line with their needs. For the survey (used exclusively for this purpose), we use the platform operator Medallia, which processes the personal data within the European Union.

Participation in the survey and the resulting provision of personal data is voluntary. Therefore, our customers will not suffer any disadvantages if they do not participate in the survey.

The legal basis for the invitation to participate in the customer survey is your given consent in connection with the signing of our offer for the provision of our services and thus based on Article 6 (1) a) DS-GVO. The legal basis for the processing is Article 6 para. 1 f) DS-GVO. The controller has a legitimate interest in analyzing customer opinions by means of scientific methods and storing the derived results. The storage of the results and answers of the participants is necessary to ensure the traceability of the survey results.

The personal data processed as part of the customer survey will be retained for two years after completion of the customer survey and subsequently deleted.

Once given, consent can be revoked at any time with effect for the future. To do so, please contact Privacy-EMEA@encoreglobal.com